migoPrivacy Policy

This page describes what we collect when you use migo and how we keep that data protected. We at migo take data privacy seriously and operate under principles of transparency and minimal collection. When you create a migo account, fund it via DANA, e-wallet, mobile banking, local payment, or other payment methods, or place a sportsbook bet or live-dealer wager, certain information flows through our systems.

Our migo platform operates in supported jurisdictions where applicable law permits. We comply with local data protection regulations and international best practices. This policy explains which data we collect, how we use it, who may access it, and your rights regarding your information on migo.

Read this policy before you register a migo account. If you do not agree with our practices, do not use our platform.

What we collect on migo

We collect information in several categories when you use migo. First, we collect account registration data: your name, email address, date of birth, and phone number. This information is required to create your migo account and verify your identity before you can withdraw funds.

Second, we collect payment and financial data. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction records including the amount, payment method, and timestamp. We retain this data to reconcile your account and detect fraud.

Third, we collect behavioural data related to your use of migo. This includes which games you play (sportsbook football matches, live-dealer blackjack, slots like Aviator or Fortune Tiger), your bet amounts, your session duration, and your login timestamps. We use this data to improve our platform, personalise your experience, and detect problem gambling patterns.

Account data

Name, email, date of birth, phone number required to register and verify your migo account.

Payment data

Transaction history, payment method, amounts, and dates associated with deposits and withdrawals on migo.

Behavioural data

Game selection, bet history, session times, and device information collected during migo use.

Technical data

IP address, device type, browser version, and crash logs for platform stability and security on migo.

Fourth, we collect technical data: your IP address, device type (Android, iOS, web), browser or app version, and diagnostic information if migo crashes or performs poorly. We use this data to troubleshoot issues and improve platform stability.

How we use your data on migo

We use account and payment data to operate migo—processing deposits, executing withdrawals, and settling bets on our sportsbook and live-dealer games. We verify your identity to comply with anti-fraud and anti-money-laundering regulations. We do not sell your personal data to third parties for marketing. We may share payment data with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators, and banks) solely to complete transactions.

We use behavioural data to improve migo. We analyse which games are most popular, which times of day attract the most players (especially during Liga 1, Piala Indonesia, or Piala AFF seasons), and which features need refinement. We do not use this data to target you with advertising outside migo.

We use technical data to maintain migo's performance and security. If our servers in Jakarta, Surabaya, or other regions experience an issue, we review logs to identify the cause. We do not sell technical data to third parties.

Third-party processors and data location

Our migo servers may sit outside your jurisdiction. We may use data processing services provided by cloud infrastructure companies to store and process your information. These processors sign data processing agreements with us committing to protect your data with standard security practices. We do not permit them to use your data for their own purposes.

Our payment processors—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks—receive your payment information to complete deposits and withdrawals. These entities maintain their own privacy policies. We recommend you review their policies separately.

We may share limited data with law enforcement or regulatory authorities if required by applicable law in your jurisdiction. We do not voluntarily disclose player data to third parties without legal obligation.

Your rights and our commitments on migo

We undertake to keep your migo account data encrypted during transmission and at rest. Our servers use standard HTTPS encryption, and passwords are hashed. We do not store your full payment card details; we retain only transaction references necessary for reconciliation.

We retain your data on migo for as long as your account is active plus seven years after closure, to comply with anti-money-laundering regulations in supported jurisdictions (including Indonesia). We delete archived data older than this retention period unless we are legally required to keep it longer.

Cookies and tracking on migo

Our migo app does not use traditional cookies; instead, we use session tokens stored on your device to keep you logged in. Our website version of migo uses essential cookies to authenticate your session and remember your preferences. We do not use advertising cookies or third-party tracking pixels. If you disable cookies in your browser, you may not be able to log into migo's web interface.

Updates to this policy

We may update this privacy policy as our practices evolve or regulations change. We will notify you of material changes by email to your registered address or by posting a notice on migo. Your continued use of migo after changes constitutes acceptance of the updated policy.

Contact us about your data on migo

If you have questions about how we handle your data on migo, contact our support team via the app contact channel. We aim to respond within business hours. If you believe we have mishandled your data, you can file a complaint with the data protection authority in your jurisdiction.

We at migo recognise that your trust is essential. We commit to transparent data practices, minimal collection, and robust protection of your information across all migo services—sportsbook, live-dealer tables, slots, and esports markets. Whether you access migo from Jakarta, Surabaya, Bandung, Medan, Semarang, or another supported region, this policy applies uniformly. Our services remain available only where applicable local law permits.